Privacy Policy

Responsive Industries Ltd. ("Responsive Industries", "we", "us" or "our") respects the privacy of every visitor, customer, dealer, distributor, investor and partner who interacts with us. This Privacy Policy explains what personal information we collect through responsiveindustries.com and related digital touchpoints, why we collect it, how we use and safeguard it, and the rights you have over it.

This Policy is published in compliance with applicable Indian laws including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as and when its rules come into force).

This Policy applies to personal information collected when you:

• browse our website or interact with our online catalogue;
• create an account, place an order, raise an enquiry, or request a quote;
• apply to become a distributor, dealer, channel partner or vendor;
• communicate with us through e-mail, phone, WhatsApp, our AI assistant or social media;
• access investor-relations information, statutory disclosures or other publicly available material; or
• visit our offices, manufacturing facilities or attend our events.

This Policy does not cover information collected by third-party websites we link to. Their use of your information is governed by their own privacy notices.

We only collect information that is reasonably necessary for the purpose for which it is collected. Depending on how you interact with us, this may include:

• Identity & contact information — name, postal address, e-mail, phone or WhatsApp number, company name and designation.
• Account information — login credentials (stored in a hashed form), saved addresses, order history, wishlist and cart contents.
• Transactional information — purchase details, billing address, GST number (if applicable), invoice copies and payment references. We do not store full card numbers, CVV or net-banking credentials; these are handled directly by RBI-licensed payment gateways.
• Communication content — enquiries, support tickets, reviews, chatbot transcripts, and material you submit through forms (including any product samples, site plans or installation queries).
• Technical & usage information — device type, browser, IP address, approximate location, pages viewed, referring URL, click-stream data and similar diagnostics collected via cookies and analytics tools.
• Business partner information — for distributors, dealers and vendors, the information needed for KYC, on-boarding and statutory reporting.

We use the information we collect to:

• process orders, samples and quotations, and to arrange dispatch, installation and after-sales support;
• authenticate your account, prevent fraud and protect the security of our website;
• respond to enquiries, complaints, warranty claims and investor communications;
• send service-related messages (order updates, shipping intimations, invoices) through e-mail, SMS or WhatsApp;
• send marketing communications about new collections, dealer programmes or events, where you have consented to receive them (you may opt out at any time);
• understand how visitors use our website and improve our products, content and user experience;
• comply with applicable laws, regulatory requirements, court orders and lawful requests from public authorities.

We use cookies and similar technologies (such as pixels and local storage) to remember your preferences, keep you signed in, maintain your shopping cart, measure traffic and improve the website. The categories typically used are:

• Strictly necessary — required for the site to function (e.g. session, cart, auth).
• Functional — remember language, region and other preferences.
• Analytics — aggregated, anonymised usage metrics to help us improve the site.

Most browsers let you control or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of the website.

We do not sell your personal information. We share it only with the following categories of recipients, and only to the extent reasonably necessary:

• Service providers — hosting, e-mail, SMS, WhatsApp Business, payment gateways, logistics partners, customer-support tools and analytics providers, who act on our instructions under appropriate confidentiality obligations.
• Group companies and authorised dealers — where required to fulfil a request originating from you (for example to route a project enquiry to a regional dealer).
• Statutory and regulatory authorities — including SEBI, stock exchanges, the Registrar of Companies and tax authorities, to the extent we are legally required.
• Professional advisors — auditors, legal counsel and consultants, bound by professional and contractual confidentiality.
• In connection with corporate transactions — such as a merger, restructuring or sale of business, subject to applicable safeguards.

We retain personal information only for as long as required to fulfil the purposes set out in this Policy, to comply with our statutory and contractual obligations (including the Companies Act, the Income-tax Act and SEBI regulations), to enforce our terms, and to defend our legal rights. When information is no longer needed, we securely delete or anonymise it.

We implement administrative, technical and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration and destruction — including encrypted connections (HTTPS/TLS), hashed credentials, access controls, role-based permissions, regular backups and security testing. No method of transmission over the internet, however, can be guaranteed to be 100% secure; we therefore encourage you to use a strong, unique password for your account and to keep it confidential.

Subject to applicable law, you may:

• access and obtain a copy of the personal information we hold about you;
• request that we correct inaccurate or incomplete information;
• request that we delete or anonymise information that is no longer required for the purposes for which it was collected;
• withdraw consent for marketing communications at any time by using the unsubscribe link in our e-mails or by writing to us; and
• nominate another individual to exercise your rights in the event of your incapacity or death, where applicable.

To exercise any of these rights, please write to our Grievance Officer using the details in Section 13. We may need to verify your identity before we act on your request.

Our website and products are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe that a child has shared personal information with us, please contact us and we will take appropriate steps to delete it.

Responsive Industries operates primarily in India. Some of our service providers may store or process information outside India. Where this happens, we put in place contractual safeguards and follow legal requirements applicable to cross-border transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable law. The "Last updated" date at the top of this page tells you when the Policy was last revised. We encourage you to review this page periodically.

If you have any questions, concerns or complaints about how your personal information is handled, please contact our Grievance Officer using the details below. We aim to acknowledge complaints within forty-eight (48) hours and resolve them within fifteen (15) working days, in line with applicable rules.